Where are orders shipped from?
Orders are shipped from China.
How do you ship?
We ship USPS Priority mail international, UPS Worldwide and FedEx International Priority.
How long is your shipping time?
It depends on the location. Shipping time to the US is about 3~5 working days(We need 3 - 4 days to make and ship time takes about 5~8 days).
Free Shipping: Usually the goods will arrive at the destination in about 7~14 days after delivery, excluding the time to process the order.
Express Shipping: Usually the goods will arrive at the destination in about 5~8 days after delivery, excluding the time to process the order.
Why does it take 3~4 days to process an order?
Because when we receive an order, it sorts the order, then checks the quality of the product when it is shipped, then packs the package, and finally delivers the package to the logistics company. Usually, we will be able to complete the delivery within 1~3 days. When the order volume is large, the delivery time may be extended, so it may take 3~4 days to process the order.
How to return or refund？
For return product or refund, please read our Return Policy first.
If you insist, please send an Email totiavllya2023@gmail.comor leave your message Here and we will help you to solve the problems ASAP, Please tell us your Order # and we will process for you.
What should I do if my order hasn't been delivered yet?
Once your order has been placed, you will receive the Order Confirmation email – Please allow 3~4 business days to process your order. (Weekends and Holidays not included)
You’ll be able to get the latest updates on your order by Shipping Confirmation email. Clicking the tracking link in your shipping confirmation email.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, just contact us so we can help you further.
I'm missing an item from my order, what do I do?
Please contact us directly by email.
What happens if I refuse the package when it is delivered or the package gets returned to sender?
A package is returned to the sender if delivery cannot be completed or if delivery is refused. Once the package is received back we will process a refund MINUS the outgoing shipping cost.
Can I cancel or modify my order?
If your order has not been shipped, you can modify or cancel the order (please contact us by email).
Why did the payment fail when checking out the order?
Reason 1: It may be that multiple orders are paid in a row, which causes the system to think that the payment is fraudulent, so the payment cannot be made.
Reason 2: It may be that the credit card has a low score, which makes the payment impossible.
If you encounter related problems, you can choose to change the credit card and payment method.
What is 30 day free returns ？
The customer needs to send the package back within 30 days after receiving the goods (including the return shipping time), we will not charge the return fee, and the shipping cost and additional costs incurred by the return need to be borne by the customer.
How to apply the discount and get my discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email：tiavllya2023@gmail.com
There are several ways to get a discount on our website.
Join in our Facebook group, or follow our Instagram to enjoy latest events!Log in our website and register, then you can always get the latest discount via E-mail! Refer our website to your friends and you both can share the discount!
(Please note that this is still under test)